Shipping Policy

Your Bridal Journey, Effortlessly Delivered

1.SHIPPING AREAS

PromDressClub delivers to:

  • ​United States: Including Alaska & Hawaii (excluding U.S. territories) ​
  • ​International: Select countries (see Global Shipping Map)

Note: New destinations are added regularly. Contact us for availability. ​

2. SHIPPING COST CALCULATION ​

  • Dynamic Pricing: Based on weight, destination postal code, and shipping method.
  • ​Free Shipping: Available on orders over ​**299USD** to the U.S.
  • Estimated Cost Preview: Add items to cart → Enter address → Select shipping method → View real-time rates. ​

3. SHIPPING METHODS ​

Method Coverage Order Subtotal Shipping Rate Delivery Time
Standard Shipping USA Up to $299 $15 10-15 Workdays
$300 and above Free
Global Up to $299 $30
$300 and above $20
Expedited Shipping USA $1 and above $35 3-5 Workdays
Global $1 and above $50

Expedited shipping includes tracking and insurance. Standard shipping excludes insurance. ​

4. ORDER TRACKING

  1. ​Tracking Activation: Sent via email within 24 hours of shipment. ​
  2. Real-Time Updates: Use your 10-digit tracking number on:
    • Courier websites (e.g., UPS, DHL, FedEx)
    • Our Order Tracking Portal
  3. Delayed Tracking: Contact us immediately if no updates after 48 hours. ​

5. ADDITIONAL NOTES ​

  1. Force Majeure: Delays due to natural disasters, strikes, or government actions are exempt from liability.
  2. ​Customs & Duties:
    • Recipient responsible for import taxes, duties, and clearance fees.
    • PromDressClub provides detailed customs value documentation.
  3. ​Sustainable Packaging: All orders use recyclable materials with shockproof cushioning. ​
  4. Lost/Missing Parcels: File a claim within 7 days of expected delivery. ​
  5. Address Corrections: Free reshipment if address errors occur pre-shipment. ​

6. INTERNATIONAL SHIPPING FAQs

Q: Can I track my order in real-time?

A: Yes, once the courier updates the status. Remote areas may experience delays.

Q: Will my dress arrive in time for my wedding?

A: We recommend selecting Expedited Shipping and ordering 4–6 weeks before the event.

Q: What if my country isn’t listed?

A: Contact us at service@promdressclub.com for custom solutions.

7.SHIP WITH CONFIDENCE

PromDressClub ensures your gown travels safely, sustainably, and on time. Questions? Chat live or Email:service@promdressclub.com.