Return & Refund Policy

Your Confidence in Quality, Our Promise of Satisfaction

1.OUR RETURN GUARANTEE

At PromDressClub, we are committed to delivering garments that exceed your expectations. If your purchase doesn’t meet our high standards, we offer a seamless return/refund solution with minimal effort on your part.

Key Conditions:

  • Returns must be initiated within ​14 calendar days of delivery
  • Items must be in ​new, unworn condition with original tags/seals intact
  • Custom-made dresses and accessories are ​non-refundable (see exceptions below) ​

2. RETURN PROCESS

STEP 1: REQUEST APPROVAL

Email us at service@promdressclub.com with:

  • Your ​Order ID ​
  • Reason for return (e.g., sizing issue, color discrepancy)
  • High-resolution photos of the item(s)

STEP 2: RETURN SHipment

  • Use our pre-paid return label (sent via email)
  • Ship via ​standard postal service only (DHL/UPS/FedEx not accepted)
  • Include a completed ​Return Form (attached to email)

STEP 3: REFUND PROCESSING

  • Inspection & approval: ​3-5 business days
  • Refund issued within ​8-10 business days (bank processing may take additional time)
  • Shipping fees deducted from refund amount ​

3. EXCEPTIONS & LIMITATIONS

Non-refundable items include: ​

  1. Custom-made dresses: Due to unique design and fabric allocation
  2. ​Accessories: Veils, headpieces, jewelry, etc. ​
  3. Personal care items: Lingerie, swimwear, etc. (hygiene reasons) ​
  4. Gift orders: Without prior authorization ​
  5. Rush fees: 29.99/5.99 non-refundable

Special Cases:

  1. ​Color Discrepancies: Refer to our Color Accuracy Guide for acceptable tolerance levels ​
  2. Sizing Issues:
    • Free resizing available for ​**±1 inch deviation** (up to 3 adjustments)
    • Significant size mismatches require professional tailoring at customer’s expense ​
  3. Buy-Many-Keep-One Orders: Environmental sustainability initiative—no restocking ​

4. EXCHANGE POLICY

We specialize in made-to-order garments, so exchanges are not possible. Instead:

  1. Return the item(s) for a refund
  2. Place a new order with updated specifications ​

5. OUR COMMITMENT TO YOU ​

  • Transparency: Clear photography guidelines provided for sizing reference ​
  • Expert Support: 24/7 live chat available for return consultations
  • ​Sustainability: Recycled packaging materials used for return shipments

​6. IMPORTANT NOTES

  • ​Customization: Extra inch of fabric is included for alterations (seams reinforced) ​
  • Damaged Items: Returns rejected if packaging is compromised ​
  • Refund Calculation: Deducts return shipping costs & handling fees ​

7. CONTACT US

For urgent assistance: ​

  • Email: service@promdressclub.com ​
  • Phone: [+86] 171 5642 1058 ​
  • Live Chat: Available 9 AM – 5 PM GMT

8.TRUST PROMDRESSCLUB WITH YOUR BRIDAL DREAMS

Your satisfaction is our priority—every stitch, every refund, every detail matters.